Title

Using employee and customer perspectives to improve organizational performance

SMC Author

Emily Hause

SMC Affiliated Work

1

Status

Faculty

School

School of Science

Department

Psychology

Document Type

Book Chapter

Publication Date

1-1-2006

Scholarly

yes

ISBN

9780787976200

Disciplines

Psychology

Original Citation

Brooks, S.M., Wiley, J.W. and Hause, E.L. (2006). Using employee and customer perspectives to improve organizational performance. In L. Fogli (Ed.), Customer service delivery: Research and best practices(pp.52-82). San Francisco, CA: Jossey-Bass.

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