Using employee and customer perspectives to improve organizational performance
SMC Affiliated Work
1
Status
Faculty
School
School of Science
Department
Psychology
Document Type
Book Chapter
Publication Date
1-1-2006
Publication / Conference / Sponsorship
Customer service delivery
Publisher/Venue
Jossey-Bass
Scholarly
yes
ISBN
9780787976200
First Page
52
Last Page
82
Disciplines
Psychology
Original Citation
Brooks, S.M., Wiley, J.W. and Hause, E.L. (2006). Using employee and customer perspectives to improve organizational performance. In L. Fogli (Ed.), Customer service delivery: Research and best practices(pp.52-82). San Francisco, CA: Jossey-Bass.
Repository Citation
Hause, Emily and author(s), additional. Using employee and customer perspectives to improve organizational performance (2006). Customer service delivery. Jossey-Bass. 52-82. [book_chapter]. https://digitalcommons.stmarys-ca.edu/school-science-faculty-works/374
COinS
