Title
The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective
Status
Faculty
School
School of Economics and Business Administration
Department
Marketing
Document Type
Proceeding
Publication Date
5-31-2012
Publication / Conference / Sponsorship
Proceedings of the 12th International Research Conference in Service Management
Peer Reviewed
1
First Page
211
Last Page
222
Disciplines
Marketing
Original Citation
Rohani, M., Haj-Salem, N., Chebat, J.C. (2012). The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective. Proceedings of the 12th International Research Conference in Service Management, 211-222.
Repository Citation
Rohani, Mina; Haj Salen, Narjes; and Chebat, Jean Charles. The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective (2012). Proceedings of the 12th International Research Conference in Service Management. 211-222. [proceeding]. https://digitalcommons.stmarys-ca.edu/school-economics-business-faculty-works/1122
