The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

Authors

Mina Rohani, HEC Montreal
Narjes Haj Salen, HEC Montreal
Jean Charles Chebat, HEC Montreal

SMC Author

Mina Rohani

Status

Faculty

School

School of Economics and Business Administration

Department

Marketing

Document Type

Proceeding

Publication Date

5-31-2012

Publication / Conference / Sponsorship

Proceedings of the 12th International Research Conference in Service Management

Peer Reviewed

1

First Page

211

Last Page

222

Disciplines

Marketing

Original Citation

Rohani, M., Haj-Salem, N., Chebat, J.C. (2012). The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective. Proceedings of the 12th International Research Conference in Service Management, 211-222.

Repository Citation

Rohani, Mina; Haj Salen, Narjes; and Chebat, Jean Charles. The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective (2012). Proceedings of the 12th International Research Conference in Service Management. 211-222. [proceeding]. https://digitalcommons.stmarys-ca.edu/school-economics-business-faculty-works/1122