Title

The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective

SMC Author

Mina Rohani

Status

Faculty

School

School of Economics and Business Administration

Department

Marketing

Document Type

Proceeding

Publication Date

5-31-2012

Publication / Conference / Sponsorship

Proceedings of the 12th International Research Conference in Service Management

Peer Reviewed

1

First Page

211

Last Page

222

Disciplines

Marketing

Original Citation

Rohani, M., Haj-Salem, N., Chebat, J.C. (2012). The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective. Proceedings of the 12th International Research Conference in Service Management, 211-222.

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