Does It Matter Who Is the Inquirer? Comparing customer revenge responses between direct complainers vs. indirect complainers
Status
Faculty
School
School of Economics and Business Administration
Department
Marketing
Document Type
Presentation
Publication Date
1-1-2015
Publication / Conference / Sponsorship
HEC Montreal
Scholarly
true
Disciplines
Marketing
Original Citation
Rohani, M., “Does It Matter Who Is the Inquirer? Comparing customer revenge responses between direct complainers vs. indirect complainers”, an invited presentation at Department of Marketing, HEC Montreal, 2015, Montreal, Canada
Repository Citation
Rohani, Mina. Does It Matter Who Is the Inquirer? Comparing customer revenge responses between direct complainers vs. indirect complainers (2015). HEC Montreal. [presentation]. https://digitalcommons.stmarys-ca.edu/school-economics-business-faculty-works/1139
COinS
