How to Assess and Increase the Value of a Co-Design Experience: A Synthesis of the Extant Literature

SMC Author

Frances Turner

Status

Faculty

School

School of Economics and Business Administration

Department

Marketing

Document Type

Proceeding

Publication Date

12-2011

Publication / Conference / Sponsorship

World Conference on Mass Customization, Personalization and Co-Creation: Bridging Mass Customization & Open Innovation

Publisher/Venue

San Francisco, CA

Description/Abstract

Franke & Piller (2003) stress the success of mass customization (MC) depends upon optimal toolkit design and underscore the importance of the MC co-design experience. However, what do we know about the value of this experience? How do we increase its value? How do we optimize toolkit design? Based upon the academic literature, this paper aims to answer these questions. First, we discuss results of previous studies on the four key variables used to assess how the consumer values self-design: enjoyment, control, pride of authorship and complexity. Second, we analyze the best solutions to increase the value of the co-design experience on these key variables: we explore toolkit functionality and how it can be endowed with features that enhance the MC user's perception of the process. This paper contributes to the body of mass customization theory regarding the value of the co-design experience and emphasizes how to design efficient toolkits.

Keywords

Co-Design Experience

Scholarly

yes

Disciplines

Business | Economics | Marketing

Original Citation

Turner, F., Merle, A., & Diochon, P. F. (2011, December). How to assess and increase the value of a co-design experience: A synthesis of the extant literature. Proceedings. World Conference on Mass Customization, Personalization and Co-Creation: Bridging Mass Customization & Open Innovation. San Francisco, CA.

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